FAQ

 

SHIPPING

Lauprene is based in Kwa-Zulu Natal, South Africa.  Delivery of R50.00 includes door-to-door courier service nation wide. 

Shipping takes between 2 to 5 business days. Monday through to Friday, excluding public holidays.

We cannot change or cancel an order as processing begins immediately to make its way to you as quickly as possible.

PAYMENT OPTIONS

You can pay via internet transfer or with your credit/debit card via Payfast. Follow instructions on the checkout page. 

WHAT ARE LAUPRENE BAGS MADE FROM?

Lauprene bags are made from a premium perforated neoprene (wetsuit fabric).

CAN YOU MACHINE WASH LAUPRENE BAGS?

Yes, Lauprene bags are machine washable.

COLD wash only.

The metallic black and white bags are more delicate and should be washed by hand.

After washing hang your bag on a coat hanger to dry in the shade.

RECEIVING YOUR BAG

Once ordered you will receive an email confirming your order and the status of your delivery. 

Due to postage, your bag may arrive slightly out of shape as neoprene can crease.

Rest assured that with a little time hanging on a coat hanger, your bag will spring back to life. 

Alternatively it can be washed in cold water and hung. 

RETURNS

We do not exchange or refund bags for change of heart.

All bag dimensions and details are on the products page to provide as much information as possible prior to purchasing. 

Please feel free to email us for any questions you have about Lauprene before your purchase. 

Hello@lauprene.co.za

WARRANTY

If your bag has arrived with any quality issue you feel is deemed not acceptable, please contact us immediately so we can take the necessary action. 

Our warranty period for FAULTY items is 6 months. 

Please note that normal wear and tear is not a fault.

CARE

Although neoprene is a durable fabric, it will show signs of wear and tear just like any other bag. 

When opening and closing the press studs and zippers please treat with care. Support the press studs when opening to prevent any damage to the surrounding material. 

Please avoid sharp objects and grease or oil.  

Neoprene is durable but still needs love and attention. Do not over load your bag excessively.

Need to know more? Ask us!